halobestie-clone/requirement/flow_customer.mermaid.md

Customer App Flow — Mermaid Diagrams

Generated from requirement/flow_customer.md and cross-checked against the Figma handoff package (requirement/Figma/ — git-ignored).

Legend (status pulled from a client_app audit, see phase4-customer-flow.md):

• 🟢 EXISTS — already shipped in client_app
• 🟡 PARTIAL — close, but a key piece (UX, copy, or sub-state) is missing
• 🔴 MISSING — no implementation in client_app yet

The flow is split into 6 sub-diagrams so each one stays readable. Screen IDs use the Figma handoff naming (S1, S6, S10, …); see Figma/handoff/png/ for the 909×540 renders and Figma/screens/*.jsx for the live source.

---

1. Boot + Home gating

flowchart TD
  S1["S1 · Splash 🟢"] --> Home{"JWT session?"}
  Home -->|"no"| Home1st["Home (1st time)<br/>+ login panel 🟢"]
  Home -->|"yes"| HomeRet["Home (returning)<br/>+ profile panel 🟢"]
  Home1st --> NotifCheck{"OS notif allowed?"}
  HomeRet --> NotifCheck
  NotifCheck -->|"no"| HomeBanner["Home + notif banner 🟢"]
  NotifCheck -->|"yes"| HomeReady["Home (ready) 🟢"]
  HomeBanner --> HomeReady

  HomeReady --> CTA{"CTA tapped?"}
  CTA -->|"'aku mau curhat'<br/>(1st time)"| NewUser["→ New User flow"]
  CTA -->|"'curhat sama bestie baru'<br/>(returning)"| ReturningUser["→ Returning flow"]

  classDef missing fill:#ffe5e5,stroke:#c44979
  classDef partial fill:#fff4d6,stroke:#c69b3f

---

2. New-User onboarding (verified vs. anonymous)

flowchart TD
  Start["from Home — 'aku mau curhat' 🟢"] --> NameCheck{"call_sign exists?"}
  NameCheck -->|"no"| S2["S2 · Pengisian Nama 🟢"]
  NameCheck -->|"yes"| VerifChoice
  S2 --> VerifChoice["Verif vs Anon Choice Sheet<br/>(VerifChoiceSheet) 🟢"]

  VerifChoice -->|"verif WA · Rp2k"| USPGateA{"usp_seen flag? 🔴"}
  VerifChoice -->|"tanpa verif · Rp5k+"| USPGateB{"usp_seen flag? 🔴"}

  %% Verified path
  USPGateA -->|"no · first-timer"| USPa["S5b · USP screen 🟢"]
  USPGateA -->|"yes · skip"| S3a
  USPa --> S3a["S3a · WhatsApp input 🟢"]
  S3a --> S3b["S3b · OTP 4-digit 🟡"]
  S3b --> OTPok{"OTP ok?"}
  OTPok -->|"too many retries"| OTPBlock["OTP Blocked Popup 🟢<br/>→ fallback to Anon"]
  OTPBlock --> USPGateB
  OTPok -->|"verified"| UserLookup{"user found in DB?<br/>(phone match) 🔴"}
  UserLookup -->|"no · brand-new"| S6["S6 · Paywall Rp2.000<br/>(12 menit, sekali seumur hidup) 🟢"]
  UserLookup -->|"yes · existing account"| LoadCallSign["Load stored call_sign<br/>→ overwrite local call_sign 🔴"]
  LoadCallSign --> TransactedCheck{"has_transacted flag? 🔴"}
  TransactedCheck -->|"no · never paid"| S6
  TransactedCheck -->|"yes · returning verified"| PickMethod
  S6 --> Pay

  %% Anonymous path
  USPGateB -->|"no · first-timer"| USPb["S5b · USP screen 🟢"]
  USPGateB -->|"yes · skip"| PickMethod
  USPb --> PickMethod["Pilih cara curhat<br/>(chat / voice call) 🟢"]
  PickMethod --> PickDuration["Pemilihan harga<br/>(5 durations, full screen) 🟢"]
  PickDuration --> PayMethod["Cara bayar (QRIS-first) 🟢"]
  PayMethod --> Pay

  %% Shared payment exit
  Pay["Xendit checkout<br/>(QRIS / e-wallet) 🟡"] --> WaitPay["Waiting Payment<br/>(20-min QRIS clock) 🟢"]
  WaitPay --> PayStat{"payment status"}
  PayStat -->|"timeout 20 min"| PayExpired["Pembayaran expired 🟢<br/>→ retry"]
  PayExpired --> Pay
  PayStat -->|"paid"| NotifGate

  classDef missing fill:#ffe5e5,stroke:#c44979
  classDef partial fill:#fff4d6,stroke:#c69b3f
  class UserLookup,LoadCallSign,TransactedCheck,USPGateA,USPGateB missing
  class S3b,Pay partial

ESP screening removed (2026-05-12): the S5 ESP multi-select chip screen is retired from the spec. Both verified and anonymous branches now go from VerifChoiceSheet straight to the usp_seen? gate. Any ESP code still in client_app is now tech debt to retire — see TECH_DEBT.md.

S5b USP is one-time-only (2026-05-12): the USP screen now shows at most once per user. Gating is driven by a usp_seen flag that lives in two places:

• Local (SharedPreferences): the runtime gate. Set to true when the user dismisses the USP screen for the first time. Survives across sessions on the same device.
• DB (customers.usp_seen column 🔴): the cross-device source of truth. Written when the user account is created (post-OTP, after JWT issuance and users row insert) if local flag is already true, OR on any subsequent USP dismissal once an account exists. Read on login/relogin and hydrated back into local. "True wins" — if either side says seen, the gate is closed.

Anonymous users with no account only have the local flag; if they later upgrade to verified, account creation propagates the local flag to DB. Returning verified users on a fresh device will see USP at most once on that device (DB hydrate happens on login, after USP gate fires pre-OTP). Business has accepted this edge case.

Anchor mismatch: flow_customer.md numbers ESP/USP under 5.1.2 Verification request (OTP) for both branches, but Figma puts VerifChoiceSheet before ESP. The mermaid above follows Figma; reconcile in phase4 spec.

Post-OTP account lookup (added 2026-05-11): the verified path is not always "new user". After a successful OTP, the backend looks up the phone number; if a row exists, the app overwrites the freshly-typed call_sign with the stored one. Then has_transacted decides routing:

• false → S6 Paywall (Rp2.000 first-session) — user has an account but never converted.
• true → jump straight into PickMethod (the regular chat/voice + duration + payment flow). USPb is already skipped because USPGateA already evaluated pre-OTP on the verified branch.

has_transacted is the persistent flag on the users table that flips the first-time pricing off forever. Backend phone-lookup behaviour already exists (see Phase 1 auto-link via phone); the app-side reconciliation + has_transacted plumbing is the new work.

---

3. Pre-pairing → Searching → Match (shared)

flowchart TD
  NotifGate["Notif Gate Screen 🟢<br/>(Aktifkan / Nanti Saja)"] --> NotifBranch{"OS allowed?"}
  NotifBranch -->|"no + ask"| EnableNotif["OS settings deeplink"] --> SoftPrompt
  NotifBranch -->|"yes / skipped"| SoftPrompt
  SoftPrompt["S7 · Soft-prompt<br/>(consent + warmup, CTA 'Aku ngerti, Lanjut') 🟡"] --> Blast
  Blast["Blast pair request<br/>S7 · Searching state 🟢"] --> BlastTimer{"5-min timer"}
  BlastTimer -->|"matched"| S9["S9 · Match Found<br/>(bestie name, age, hobi) 🟡"]
  BlastTimer -->|"timeout"| S7Timeout["S7 · Timeout 5 menit 🟢<br/>CTA 'Coba Cari Lagi'<br/>ghost CTA 'Coba cari lagi nanti' → Home"]
  S7Timeout -->|"retry"| Blast
  S7Timeout -->|"home"| HomeRet
  S9 --> S10
  S10["S10 · Chat Room"]
  HomeRet["→ Home (returning)"]

  classDef missing fill:#ffe5e5,stroke:#c44979
  classDef partial fill:#fff4d6,stroke:#c69b3f
  class SoftPrompt,S9 partial

---

4. Returning-User pairing (lama / baru)

flowchart TD
  CTA["'curhat sama bestie baru' 🟢"] --> Choice["Bestie Choice Sheet<br/>(BestieChoiceSheet) 🟢"]
  Choice -->|"bestie yang udah kenal"| HistList["Bestie History List<br/>(BestieHistoryList) 🟢"]
  Choice -->|"bestie baru"| BlastFlow["→ S7 Soft-prompt + Blast<br/>(see diagram 3)"]

  HistList --> PickBestie["pick bestie"]
  PickBestie --> CheckOnline{"bestie online?"}
  CheckOnline -->|"no"| OfflinePopup["Bestie Offline Popup<br/>(returning variant) 🟢"]
  OfflinePopup -->|"cari bestie lain"| BlastFlow
  OfflinePopup -->|"tanya admin"| AdminSheet["Sheet · tanya admin<br/>(WA / Telegram) 🟢"]
  CheckOnline -->|"yes"| Targeted["Request targeted pair<br/>'Menunggu bestie tertentu' 🟢<br/>(20s countdown overlay)"]
  Targeted --> TargetedRes{"mitra answers?"}
  TargetedRes -->|"accept"| S10["→ S10 Chat Room"]
  TargetedRes -->|"reject / timeout"| OfflinePopup

  classDef missing fill:#ffe5e5,stroke:#c44979
  classDef partial fill:#fff4d6,stroke:#c69b3f

---

5. Chat Room (S10) — countdown UX

flowchart TD
  Enter["enter S10 · Chat Room<br/>(WebSocket open, timer running) 🟢"] --> T3{"3-minutes-left tick"}
  T3 -->|"fired"| Snackbar["S10 · Snackbar reminder<br/>'sisa 3 menit lagi ya' 🟢"]
  Snackbar --> T2
  T3 -->|"not yet"| T2{"2-minutes-left tick"}
  T2 -->|"fired"| LowTime["S10 · Last 2 Minutes<br/>(timer turns danger color) 🟢"]
  LowTime --> Expire
  T2 -->|"not yet"| Expire{"timer hits 0"}
  Expire -->|"fired"| ExpiredBanner["S10 · Floating Expired Banner<br/>'habis nih... mau lanjutin?' 🟢"]
  ExpiredBanner --> CTAExt{"perpanjang CTA?"}
  CTAExt -->|"yes"| TimeUp
  CTAExt -->|"close / ignore"| EndFlow["→ end-session flow"]

  Expire -->|"not yet · user taps perpanjang"| TimeUp
  TimeUp["Time-up Bottom Sheet<br/>(5 durations · chat/call toggle) 🟢"]
  TimeUp -->|"perpanjang"| AskMitra["Targeted re-pay request<br/>(same mitra, no blast) 🟢"]
  TimeUp -->|"cukup, akhiri sesi"| EndFlow

  AskMitra --> MitraRes{"mitra approves?"}
  MitraRes -->|"yes + paid"| Enter
  MitraRes -->|"reject"| OfflinePopup["Bestie Offline Popup<br/>(returning variant) 🟢"]

  classDef missing fill:#ffe5e5,stroke:#c44979
  classDef partial fill:#fff4d6,stroke:#c69b3f

---

6. End-of-session sequence (2-step confirm + closing message)

flowchart TD
  EndStart["End-session entry<br/>(from S10 or Time-up sheet 'Cukup, Akhiri')"] --> Confirm1["Popup · Konfirmasi Akhiri (1)<br/>'beneran udah cukup?' 🟢"]
  Confirm1 -->|"Gak Jadi, Balik"| TimeUp["Time-up Bottom Sheet 🟢"]
  Confirm1 -->|"Lanjut Akhiri"| Confirm2["Popup · Konfirmasi Akhiri (2)<br/>'mau tinggalin pesan penutup?' 🟢"]

  Confirm2 -->|"Tulis Pesan Penutup"| ClosingSheet["Pesan Penutup Bottom Sheet<br/>(textarea) 🟢"]
  Confirm2 -->|"Lewati Saja"| ThankYou

  ClosingSheet -->|"Kirim & Akhiri"| MitraReceipt{"mitra rejects close?"}
  ClosingSheet -->|"Lewat — Langsung Akhiri"| ThankYou
  MitraReceipt -->|"no"| ThankYou
  MitraReceipt -->|"yes (rare)"| OfflinePopup["Bestie Offline Popup 🟢"]

  ThankYou["S11 · Terima Kasih Udah Cerita 🟢"] --> Home["→ Home (returning) 🟢"]

  classDef missing fill:#ffe5e5,stroke:#c44979
  classDef partial fill:#fff4d6,stroke:#c69b3f

---

7. Chat Tab (3 sub-tabs) — Phase 4 Stage 10

flowchart TD
  HomeTabBar["HaloTabBar · tap '💬 chat'"] --> ChatRedirect["/chat redirect 🟡"]
  ChatRedirect --> Aktif["/chat/aktif · sub-tab 🟡"]

  Aktif -->|"tap pill 'pembayaran'"| Pembayaran["/chat/pembayaran · sub-tab 🟡"]
  Aktif -->|"tap pill 'selesai'"| Selesai["/chat/selesai · sub-tab 🟡"]
  Pembayaran -->|"tap pill 'aktif'"| Aktif
  Pembayaran -->|"tap pill 'selesai'"| Selesai
  Selesai -->|"tap pill 'aktif'"| Aktif
  Selesai -->|"tap pill 'pembayaran'"| Pembayaran

  Aktif -->|"empty"| AktifEmpty["empty state · 'belum ada chat di sini' 🟡"]
  Pembayaran -->|"empty"| PembayaranEmpty["empty state · 'belum ada pembayaran tertunda' 🟡"]
  Selesai -->|"empty"| SelesaiEmpty["empty state · 'belum ada riwayat curhat' 🟡"]

  Aktif -->|"tap active session row"| ChatRoom["S10 · Chat Room 🟢"]
  Pembayaran -->|"tap pending payment row"| WaitingPayment["S7 · Waiting Payment 🟢"]
  Selesai -->|"tap past session row"| Transcript["Read-only transcript /chat/transcript/:id 🟢"]

  classDef missing fill:#ffe5e5,stroke:#c44979
  classDef partial fill:#fff4d6,stroke:#c69b3f
  class ChatRedirect,Aktif,Pembayaran,Selesai,AktifEmpty,PembayaranEmpty,SelesaiEmpty partial

Data sources

• Aktif → existing GET /api/client/chat/session/active-with-unread (0 or 1 row)
• Pembayaran → new GET /api/client/payment-sessions/pending (filters status='pending' AND expires_at > NOW())
• Selesai → existing GET /api/client/history, migrated to cursor pagination ({ items, next_cursor, has_more })

Badges

• Bottom-nav chat tab → red dot when Pembayaran total > 0
• aktif sub-tab pill → numeric badge from unread_count
• pembayaran sub-tab pill → numeric badge from total
• selesai sub-tab pill → no badge

---

Cross-reference: Figma → flow_customer.md

Figma artifact (file)	Source	flow_customer.md ref
S1 Splash	screens/onboarding.jsx::S1Splash	§1
Home 1st / Returning	screens/v3.jsx::SHome1st / SHomeReturning + screens/session.jsx::S12Home	§2–3
Notif banner on home	screens/v3.jsx::HBNotifBanner	§4.1
S2 Nama	screens/onboarding.jsx::S2Name (and v4 variant)	§5.1.1
VerifChoiceSheet	screens/v4.jsx::VerifChoiceSheet	implied between §5.1.1 ↔ §5.1.2
S5 ESP screening	screens/onboarding.jsx::S5ESP	retired 2026-05-12 — code is tech debt
S5b USP (one-time)	screens/onboarding.jsx::S5USP	§5.1.2.1.2 / §5.1.2.2.2 — gated by usp_seen
S3a WA / S3b OTP	screens/onboarding.jsx::S3Phone (+ screens/v4.jsx::S3OTPV4)	§5.1.2.1.3-4
OTPBlockedPopup	screens/v4.jsx::OTPBlockedPopup	(gap — not in flow doc)
S6 Paywall Rp2k	screens/onboarding.jsx::S6Paywall	§5.1.2.1.5
Pilih cara curhat	screens/v3.jsx::SPickMethod	§5.1.2.2.3
Pemilihan harga	screens/v3.jsx::SPickDuration (+ v4::InitialDurationPicker)	§5.1.2.2.4
Cara bayar	screens/extras.jsx::SPaymentMethod	§5.1.2.2.5
Waiting Payment	screens/extras.jsx::SWaitingPayment	§5.1.4
Pembayaran expired	screens/v4.jsx::PaymentExpiredV4 (+ extras SWaitingPayment expired)	§5.1.4.1
Notif Gate (full screen)	screens/extras.jsx::SNotifGate (+ v4::NotifGateV4)	§5.1.5.1
S7 Soft-prompt + Searching	screens/session.jsx::S7Prompt + S8Searching + screens/v3.jsx::SSearchPrompt	§5.1.6-8
S7 Timeout 5 menit	screens/v3.jsx::SSearchPrompt(state='timeout')	§5.1.8.2
S9 Match	screens/session.jsx::S9Match (+ v4::S9MatchV4)	§5.1.9
Bestie Choice Sheet	screens/v4.jsx::BestieChoiceSheet	§5.2.1
Bestie History List	screens/v4.jsx::BestieHistoryList	§5.2.1.1
Bestie Offline Popup	screens/v4.jsx::BestieOfflinePopup	§5.2.1.1.1 / §5.7.8.1.1.1
Tanya Admin Sheet	screens/v3.jsx::HBContactAdminSheet	§5.2.1.1.1.2
Menunggu Bestie	screens/extras.jsx::SWaitingBestie	§5.2.1.1.2.1
S10 Chat	screens/session.jsx::S10Chat	§5.3
3-min Snackbar reminder	screens/v3.jsx::HBSnackbar (configured for "sisa 3 menit")	§5.4
Last-2-min visuals	screens/session.jsx::S10Chat (lowTime branch)	§5.5
Floating expired banner	screens/v3.jsx::HBChatExpiredBanner	§5.6
Time-up Bottom Sheet	screens/extras.jsx::STimeUpSheet	§5.7-8
Confirm akhiri (2 popups)	screens/v3.jsx::HBConfirmEndPopup (step 1 + 2)	§5.8.2.1 / §5.8.2.1.1
Closing Message Sheet	screens/extras.jsx::SClosingSheet	§5.8.2.1.1.1
S11 Thank-you	screens/session.jsx::S11Post	§5.8.2.1.1.1.1
Chat Tab (3 sub-tabs)	screens/extras.jsx::SChatList	§7

Anything Figma describes that flow_customer.md doesn't mention is captured as a gap in phase4-customer-flow.md (next-phase doc).