Promotes the customer-side chat WebSocket to active-session-scoped (driven by a new `activeSessionProvider`) so home reflects session state in real time without a per-screen connection. Backend now auto-completes sessions left in `closing` after a 5-minute grace window so abandoned goodbye flows don't leave the customer's home permanently locked. Customer: - New `activeSessionProvider` (replaces `unread_notifier`) — single source of truth for the active session + unread count; polled every 15s. - Chat WS lifecycle moved to `main.dart` listener on activeSessionProvider. Chat screen joins via `connectIfNotConnected`; the new `refreshSessionStatus` reconciles flags from the server when re-entering an already-connected session (covers missed `sessionClosing`/`sessionExpired` WS events). - Home filters `closing` from the "Sesi Aktif" CTA so a session pending goodbye doesn't block "Mulai Curhat". - Timer-expired UX is a non-dismissible modal (Tutup / Perpanjang) instead of an inline bar. - Early-end goodbye composer gets an amber "Sesi telah ditutup oleh Bestie" banner. Goodbye TextEditingController lifted to state so focus changes no longer wipe the message. - Closure provider reset on chat_screen mount to avoid stale `ClosureCompleteData` from a previous session leaking into a new view. - Chat history now lists `closing` sessions with a "Belum ditutup" badge that routes to the live chat (goodbye composer) instead of the transcript. Mitra: - Same goodbye-controller fix as customer. - Same chat-history badge + routing for `closing` items. Backend: - New `EndedBy.SYSTEM_AUTO_CLOSE` constant. - `startClosureGraceTimer` extracted in `session-timer.service.js`; wired in from `closure.initiateEarlyEnd`, `extension.rejectExtension`, and `extension.handleExtensionTimeout`. Cancelled when customer submits goodbye. - Restart recovery (`restoreActiveTimers`) re-arms grace timers and stamps any orphaned `closing` rows with `system_auto_close`. - `getCustomerHistory` / `getMitraHistory` include `closing` alongside `completed`; ordering uses `COALESCE(ended_at, created_at)`. Removed: dead `session_active_screen.dart` (no router entry). Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
548 lines
18 KiB
Dart
548 lines
18 KiB
Dart
import 'dart:async';
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import 'package:flutter/material.dart';
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import 'package:flutter_riverpod/flutter_riverpod.dart';
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import 'package:go_router/go_router.dart';
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import '../../../core/chat/mitra_chat_notifier.dart';
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import '../../../core/chat/extension_notifier.dart';
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import '../../../core/chat/sensitivity_config_provider.dart';
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import '../../../core/chat/widgets/sensitivity_badge.dart';
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import '../../../core/chat/widgets/sensitivity_theme.dart';
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import '../../../core/constants.dart';
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// Chat theme colors
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const _kUserBubbleColor = Color(0xFFD4929A);
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const _kBannerColor = Color(0xFFC4868F);
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const _kAccentPink = Color(0xFFBE7C8A);
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class MitraChatScreen extends ConsumerStatefulWidget {
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final String sessionId;
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final String customerName;
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const MitraChatScreen({super.key, required this.sessionId, required this.customerName});
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@override
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ConsumerState<MitraChatScreen> createState() => _MitraChatScreenState();
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}
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class _MitraChatScreenState extends ConsumerState<MitraChatScreen> {
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final _messageController = TextEditingController();
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final _goodbyeController = TextEditingController();
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final _scrollController = ScrollController();
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Timer? _typingThrottle;
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bool _showBestieBanner = true;
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bool _showUserBanner = true;
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@override
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void initState() {
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super.initState();
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Future.microtask(() {
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ref.read(mitraChatProvider.notifier).connect(widget.sessionId);
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});
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}
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@override
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void dispose() {
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final notifier = ref.read(mitraChatProvider.notifier);
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_messageController.dispose();
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_goodbyeController.dispose();
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_scrollController.dispose();
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_typingThrottle?.cancel();
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super.dispose();
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Future.microtask(() => notifier.disconnect());
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}
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void _scrollToBottom() {
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WidgetsBinding.instance.addPostFrameCallback((_) {
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if (_scrollController.hasClients) {
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_scrollController.animateTo(
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_scrollController.position.maxScrollExtent,
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duration: const Duration(milliseconds: 200),
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curve: Curves.easeOut,
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);
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}
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});
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}
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void _onTextChanged(String text) {
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if (_typingThrottle?.isActive ?? false) return;
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ref.read(mitraChatProvider.notifier).sendTyping();
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_typingThrottle = Timer(const Duration(seconds: 2), () {});
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}
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void _sendMessage() {
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final text = _messageController.text.trim();
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if (text.isEmpty) return;
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ref.read(mitraChatProvider.notifier).sendMessage(text);
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_messageController.clear();
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_scrollToBottom();
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}
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@override
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Widget build(BuildContext context) {
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final chatState = ref.watch(mitraChatProvider);
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final extState = ref.watch(mitraExtensionProvider);
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// Listen for extension complete -> navigate home
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ref.listen(mitraExtensionProvider, (prev, next) {
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if (next is ExtensionCompleteData) {
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context.go('/home');
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}
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});
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// Listen for chat state changes
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ref.listen(mitraChatProvider, (prev, next) {
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if (next is MitraChatConnectedData) {
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_scrollToBottom();
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final unread = next.messages
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.where((m) => m.senderType == UserType.customer && m.status != MessageStatus.read)
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.map((m) => m.id)
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.toList();
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if (unread.isNotEmpty) {
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ref.read(mitraChatProvider.notifier).markRead(unread);
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}
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}
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});
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final currentSensitivity = chatState is MitraChatConnectedData
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? chatState.topicSensitivity
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: TopicSensitivity.regular;
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return Scaffold(
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appBar: AppBar(
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backgroundColor: Colors.white,
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foregroundColor: Colors.black,
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elevation: 0.5,
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centerTitle: true,
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leading: IconButton(
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icon: const Icon(Icons.chevron_left, size: 28),
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onPressed: () => context.pop(),
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),
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title: Text(widget.customerName),
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actions: [
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if (chatState is MitraChatConnectedData) _buildTopicToggle(chatState),
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if (chatState is MitraChatConnectedData && chatState.remainingSeconds != null)
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Padding(
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padding: const EdgeInsets.only(right: 16),
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child: Center(
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child: Text(
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'${chatState.remainingSeconds}s',
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style: TextStyle(
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color: chatState.remainingSeconds! < 30 ? Colors.red : Colors.black,
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fontWeight: FontWeight.bold,
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),
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),
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),
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),
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],
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),
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body: Column(
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children: [
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if (currentSensitivity == TopicSensitivity.sensitive)
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_buildSensitivityHeader(),
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Expanded(child: _buildBody(chatState, extState)),
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],
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),
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);
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}
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Widget _buildSensitivityHeader() {
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const theme = SensitivityTheme.sensitive;
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return Container(
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width: double.infinity,
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padding: const EdgeInsets.symmetric(vertical: 6, horizontal: 12),
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color: theme.badgeBg,
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child: Row(
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mainAxisAlignment: MainAxisAlignment.center,
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children: [
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Icon(Icons.warning_amber_rounded, size: 16, color: theme.badgeFg),
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const SizedBox(width: 6),
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Text(
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'Topik sensitif',
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style: TextStyle(
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color: theme.badgeFg,
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fontSize: 12,
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fontWeight: FontWeight.w600,
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),
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),
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],
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),
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);
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}
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Widget _buildTopicToggle(MitraChatConnectedData state) {
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final configAsync = ref.watch(sensitivityConfigProvider);
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final config = configAsync.value ?? SensitivityConfig.defaults;
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final isSensitive = state.topicSensitivity == TopicSensitivity.sensitive;
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final locked = config.oneWayLatch && isSensitive;
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return Tooltip(
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message: locked
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? 'Sesi sudah terkunci sebagai topik sensitif'
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: isSensitive
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? 'Tandai sebagai topik umum'
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: 'Tandai sebagai topik sensitif',
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child: IconButton(
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icon: Icon(
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isSensitive ? Icons.flag : Icons.outlined_flag,
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color: isSensitive ? SensitivityTheme.sensitive.badgeBg : Colors.grey.shade600,
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),
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onPressed: locked ? null : () => _onTopicTogglePressed(state, config),
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),
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);
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}
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Future<void> _onTopicTogglePressed(
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MitraChatConnectedData state,
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SensitivityConfig config,
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) async {
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final toValue = state.topicSensitivity == TopicSensitivity.sensitive
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? TopicSensitivity.regular
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: TopicSensitivity.sensitive;
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if (config.flipConfirmationEnabled) {
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final confirmed = await showDialog<bool>(
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context: context,
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builder: (ctx) => AlertDialog(
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title: Text(
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toValue == TopicSensitivity.sensitive
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? 'Tandai sesi ini sebagai sensitif?'
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: 'Tandai sesi ini sebagai topik umum?',
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),
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actions: [
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TextButton(
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onPressed: () => Navigator.of(ctx).pop(false),
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child: const Text('Batal'),
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),
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FilledButton(
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onPressed: () => Navigator.of(ctx).pop(true),
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child: const Text('Tandai'),
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),
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],
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),
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);
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if (confirmed != true || !mounted) return;
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}
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final err = await ref
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.read(mitraChatProvider.notifier)
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.flipTopic(widget.sessionId, toValue);
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if (!mounted) return;
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if (err != null) {
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final msg = err == 'SENSITIVITY_LATCHED'
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? 'Sesi sudah ditandai sensitif dan tidak bisa dikembalikan.'
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: err == 'SESSION_NOT_ACTIVE'
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? 'Sesi sudah berakhir.'
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: 'Gagal mengubah topik. Coba lagi.';
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ScaffoldMessenger.of(context).showSnackBar(SnackBar(content: Text(msg)));
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} else {
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ScaffoldMessenger.of(context).showSnackBar(
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SnackBar(
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content: Text(
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toValue == TopicSensitivity.sensitive
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? 'Sesi ditandai sensitif'
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: 'Sesi ditandai topik umum',
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),
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duration: const Duration(seconds: 2),
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),
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);
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}
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}
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Widget _buildBody(MitraChatData chatState, ExtensionData extState) {
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if (chatState is MitraChatConnectingData) {
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return const Center(child: CircularProgressIndicator());
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}
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if (chatState is MitraChatErrorData) {
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return Center(child: Text(chatState.message));
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}
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if (chatState is MitraChatConnectedData) {
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return _buildChatBody(chatState, extState);
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}
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return const SizedBox.shrink();
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}
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Widget _buildChatBody(MitraChatConnectedData state, ExtensionData extState) {
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// Extension request from customer
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if (state.extensionRequest != null) {
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return _buildExtensionView(state.extensionRequest!, extState);
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}
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// Goodbye view
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if (state.sessionClosing || extState is ExtensionShowGoodbyeData || extState is ExtensionSubmittingData) {
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return _buildGoodbyeView(extState);
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}
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final bgTint = SensitivityTheme.of(state.topicSensitivity).bgTint;
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return Stack(
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children: [
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// Background pattern
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Positioned.fill(
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child: Container(
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color: bgTint,
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child: Image.asset(
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'assets/images/chat_pattern.png',
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repeat: ImageRepeat.repeat,
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fit: BoxFit.none,
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),
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),
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),
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// Content
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Column(
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children: [
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// Entry banners
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if (_showBestieBanner)
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_buildEntryBanner(
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'[Bestie] Sudah Memasuki Ruangan',
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() => setState(() => _showBestieBanner = false),
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),
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if (_showUserBanner)
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_buildEntryBanner(
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'[User] Sudah Memasuki Ruangan',
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() => setState(() => _showUserBanner = false),
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),
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// Messages
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Expanded(
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child: ListView.builder(
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controller: _scrollController,
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padding: const EdgeInsets.all(16),
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itemCount: state.messages.length,
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itemBuilder: (context, index) {
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final msg = state.messages[index];
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final isMe = msg.senderType == UserType.mitra;
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return _buildMessageBubble(msg, isMe);
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},
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),
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),
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// Typing indicator
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if (state.isOtherTyping)
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const Padding(
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padding: EdgeInsets.symmetric(horizontal: 16, vertical: 4),
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child: Align(
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alignment: Alignment.centerLeft,
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child: Text('Customer sedang mengetik...', style: TextStyle(color: Colors.grey, fontSize: 12)),
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),
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),
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// Input bar
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_buildInputBar(),
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],
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),
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],
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);
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}
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Widget _buildEntryBanner(String text, VoidCallback onDismiss) {
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return Container(
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color: _kBannerColor,
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padding: const EdgeInsets.symmetric(horizontal: 12, vertical: 8),
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child: Row(
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children: [
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const Icon(Icons.volume_up, color: Colors.white, size: 18),
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const SizedBox(width: 8),
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Expanded(
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child: Text(text, style: const TextStyle(color: Colors.white, fontSize: 13)),
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),
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GestureDetector(
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onTap: onDismiss,
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child: const Icon(Icons.close, color: Colors.white, size: 18),
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),
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],
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),
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);
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}
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Widget _buildMessageBubble(MitraChatMessage msg, bool isMe) {
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return Align(
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alignment: isMe ? Alignment.centerRight : Alignment.centerLeft,
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child: Container(
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margin: const EdgeInsets.symmetric(vertical: 4),
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padding: const EdgeInsets.symmetric(horizontal: 14, vertical: 10),
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constraints: BoxConstraints(maxWidth: MediaQuery.of(context).size.width * 0.75),
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decoration: BoxDecoration(
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color: isMe ? _kUserBubbleColor : Colors.white,
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borderRadius: BorderRadius.circular(16),
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),
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child: Column(
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crossAxisAlignment: CrossAxisAlignment.end,
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children: [
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Text(msg.content, style: const TextStyle(fontSize: 15)),
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const SizedBox(height: 4),
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Row(
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mainAxisSize: MainAxisSize.min,
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children: [
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Text(
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'${msg.createdAt.hour.toString().padLeft(2, '0')}:${msg.createdAt.minute.toString().padLeft(2, '0')}',
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style: TextStyle(fontSize: 10, color: isMe ? Colors.white70 : Colors.grey),
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),
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if (isMe) ...[
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const SizedBox(width: 4),
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_buildStatusIcon(msg.status),
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],
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],
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),
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],
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),
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),
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);
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}
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Widget _buildStatusIcon(String status) {
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switch (status) {
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case 'sending':
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return const Icon(Icons.access_time, size: 14, color: Colors.white70);
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case MessageStatus.sent:
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return const Icon(Icons.check, size: 14, color: Colors.white70);
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case MessageStatus.delivered:
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return const Icon(Icons.done_all, size: 14, color: Colors.white70);
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case MessageStatus.read:
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return const Icon(Icons.done_all, size: 14, color: Colors.white);
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default:
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return const SizedBox.shrink();
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}
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}
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Widget _buildInputBar() {
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return SafeArea(
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child: Container(
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padding: const EdgeInsets.all(8),
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color: Colors.white,
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child: Row(
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children: [
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Expanded(
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child: TextField(
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controller: _messageController,
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onChanged: _onTextChanged,
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textInputAction: TextInputAction.send,
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onSubmitted: (_) => _sendMessage(),
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decoration: InputDecoration(
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hintText: 'Ketik Pesan',
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hintStyle: TextStyle(color: Colors.grey.shade400),
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filled: true,
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fillColor: Colors.grey.shade100,
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border: OutlineInputBorder(
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borderRadius: BorderRadius.circular(24),
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borderSide: BorderSide.none,
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),
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contentPadding: const EdgeInsets.symmetric(horizontal: 16, vertical: 10),
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),
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),
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),
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const SizedBox(width: 8),
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Container(
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decoration: const BoxDecoration(
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color: _kAccentPink,
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shape: BoxShape.circle,
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),
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child: IconButton(
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icon: const Icon(Icons.send, color: Colors.white, size: 20),
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onPressed: _sendMessage,
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),
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),
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],
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),
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),
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);
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}
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Widget _buildExtensionView(Map<String, dynamic> request, ExtensionData extState) {
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final duration = request['duration_minutes'] as int?;
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final extensionId = request['extension_id'] as String?;
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final isResponding = extState is ExtensionRespondingData;
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final topic = TopicSensitivity.fromString(request['topic_sensitivity'] as String?);
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final isSensitive = topic == TopicSensitivity.sensitive;
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return Container(
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color: isSensitive ? SensitivityTheme.sensitive.bgTint : null,
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child: Center(
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child: Padding(
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padding: const EdgeInsets.all(32),
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child: Column(
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mainAxisAlignment: MainAxisAlignment.center,
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children: [
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const Icon(Icons.timer, size: 64, color: Colors.orange),
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const SizedBox(height: 16),
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const Text('Permintaan Perpanjangan', style: TextStyle(fontSize: 20, fontWeight: FontWeight.bold)),
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if (isSensitive) ...[
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const SizedBox(height: 8),
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SensitivityBadge(sensitivity: topic),
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],
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const SizedBox(height: 8),
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Text('Customer ingin perpanjang $duration menit', textAlign: TextAlign.center),
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const SizedBox(height: 24),
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if (isResponding)
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const CircularProgressIndicator()
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else
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Row(
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mainAxisAlignment: MainAxisAlignment.center,
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children: [
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ElevatedButton(
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style: ElevatedButton.styleFrom(backgroundColor: Colors.green),
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onPressed: extensionId == null ? null : () => ref.read(mitraExtensionProvider.notifier).respond(
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widget.sessionId,
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extensionId: extensionId,
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accepted: true,
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),
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child: const Text('Terima', style: TextStyle(color: Colors.white)),
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),
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const SizedBox(width: 16),
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ElevatedButton(
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style: ElevatedButton.styleFrom(backgroundColor: Colors.red),
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onPressed: extensionId == null ? null : () => ref.read(mitraExtensionProvider.notifier).respond(
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widget.sessionId,
|
|
extensionId: extensionId,
|
|
accepted: false,
|
|
),
|
|
child: const Text('Tolak', style: TextStyle(color: Colors.white)),
|
|
),
|
|
],
|
|
),
|
|
],
|
|
),
|
|
),
|
|
),
|
|
);
|
|
}
|
|
|
|
Widget _buildGoodbyeView(ExtensionData extState) {
|
|
return SingleChildScrollView(
|
|
padding: const EdgeInsets.all(32),
|
|
child: Column(
|
|
children: [
|
|
const SizedBox(height: 48),
|
|
const Icon(Icons.waving_hand, size: 64, color: Colors.amber),
|
|
const SizedBox(height: 16),
|
|
const Text('Pesan Penutup', style: TextStyle(fontSize: 20, fontWeight: FontWeight.bold)),
|
|
const SizedBox(height: 8),
|
|
const Text('Tuliskan pesan terakhirmu untuk Customer', textAlign: TextAlign.center),
|
|
const SizedBox(height: 24),
|
|
TextField(
|
|
controller: _goodbyeController,
|
|
maxLines: 3,
|
|
decoration: InputDecoration(
|
|
hintText: 'Terima kasih sudah curhat...',
|
|
border: OutlineInputBorder(borderRadius: BorderRadius.circular(12)),
|
|
),
|
|
),
|
|
const SizedBox(height: 16),
|
|
ElevatedButton(
|
|
onPressed: extState is ExtensionSubmittingData
|
|
? null
|
|
: () {
|
|
final text = _goodbyeController.text.trim();
|
|
if (text.isNotEmpty) {
|
|
ref.read(mitraExtensionProvider.notifier).submitGoodbye(
|
|
widget.sessionId, text,
|
|
);
|
|
}
|
|
},
|
|
child: extState is ExtensionSubmittingData
|
|
? const SizedBox(width: 20, height: 20, child: CircularProgressIndicator(strokeWidth: 2))
|
|
: const Text('Kirim & Selesai'),
|
|
),
|
|
],
|
|
),
|
|
);
|
|
}
|
|
}
|