# Customer App Flow — Mermaid Diagrams

> Generated from `requirement/flow_customer.md` and cross-checked against the Figma
> handoff package (`requirement/Figma/` — git-ignored).
>
> **Legend (status pulled from a client_app audit, see `phase4-customer-flow.md`):**
> - 🟢 EXISTS — already shipped in client_app
> - 🟡 PARTIAL — close, but a key piece (UX, copy, or sub-state) is missing
> - 🔴 MISSING — no implementation in client_app yet

The flow is split into 6 sub-diagrams so each one stays readable. Screen IDs use
the Figma handoff naming (`S1`, `S6`, `S10`, …); see `Figma/handoff/png/` for the
909×540 renders and `Figma/screens/*.jsx` for the live source.

---

## 1. Boot + Home gating

```mermaid
flowchart TD
  S1["S1 · Splash 🟢"] --> Home{"JWT session?"}
  Home -->|"no"| Home1st["Home (1st time)<br/>+ login panel 🟡"]
  Home -->|"yes"| HomeRet["Home (returning)<br/>+ profile panel 🟢"]
  Home1st --> NotifCheck{"OS notif allowed?"}
  HomeRet --> NotifCheck
  NotifCheck -->|"no"| HomeBanner["Home + notif banner 🔴"]
  NotifCheck -->|"yes"| HomeReady["Home (ready) 🟢"]
  HomeBanner --> HomeReady

  HomeReady --> CTA{"CTA tapped?"}
  CTA -->|"'aku mau curhat'<br/>(1st time)"| NewUser["→ New User flow"]
  CTA -->|"'curhat sama bestie baru'<br/>(returning)"| ReturningUser["→ Returning flow"]

  classDef missing fill:#ffe5e5,stroke:#c44979
  classDef partial fill:#fff4d6,stroke:#c69b3f
  class HomeBanner missing
  class Home1st partial
```

---

## 2. New-User onboarding (verified vs. anonymous)

```mermaid
flowchart TD
  Start["from Home — 'aku mau curhat' 🟢"] --> NameCheck{"call_sign exists?"}
  NameCheck -->|"no"| S2["S2 · Pengisian Nama 🟢"]
  NameCheck -->|"yes"| VerifChoice
  S2 --> VerifChoice["Verif vs Anon Choice Sheet<br/>(VerifChoiceSheet) 🔴"]

  VerifChoice -->|"verif WA · Rp2k"| ESPa["S5 · ESP screening<br/>(multi-select chips) 🟡"]
  VerifChoice -->|"tanpa verif · Rp5k+"| ESPb["S5 · ESP screening 🟡"]

  %% Verified path
  ESPa --> USPa["S5b · USP screen 🔴"]
  USPa --> S3a["S3a · WhatsApp input 🟡 (6→4 digit)"]
  S3a --> S3b["S3b · OTP 4-digit 🟡"]
  S3b --> OTPok{"OTP ok?"}
  OTPok -->|"too many retries"| OTPBlock["OTP Blocked Popup 🔴<br/>→ fallback to Anon"]
  OTPBlock --> ESPb
  OTPok -->|"verified"| S6["S6 · Paywall Rp2.000<br/>(12 menit, sekali seumur hidup) 🟡"]
  S6 --> Pay

  %% Anonymous path
  ESPb --> USPb["S5b · USP screen 🔴"]
  USPb --> PickMethod["Pilih cara curhat<br/>(chat / voice call) 🔴"]
  PickMethod --> PickDuration["Pemilihan harga<br/>(5 durations, full screen) 🟡"]
  PickDuration --> PayMethod["Cara bayar (QRIS-first) 🔴"]
  PayMethod --> Pay

  %% Shared payment exit
  Pay["Xendit checkout<br/>(QRIS / e-wallet) 🔴"] --> WaitPay["Waiting Payment<br/>(20-min QRIS clock) 🔴"]
  WaitPay --> PayStat{"payment status"}
  PayStat -->|"timeout 20 min"| PayExpired["Pembayaran expired 🔴<br/>→ retry"]
  PayExpired --> Pay
  PayStat -->|"paid"| NotifGate

  classDef missing fill:#ffe5e5,stroke:#c44979
  classDef partial fill:#fff4d6,stroke:#c69b3f
  class VerifChoice,USPa,USPb,PickMethod,PayMethod,Pay,WaitPay,PayExpired,OTPBlock missing
  class ESPa,ESPb,S3a,S3b,S6,PickDuration partial
```

> **Anchor mismatch:** flow_customer.md numbers ESP/USP under
> `5.1.2 Verification request (OTP)` for both branches, but Figma puts
> `VerifChoiceSheet` *before* ESP. The mermaid above follows Figma; reconcile in
> phase4 spec.

---

## 3. Pre-pairing → Searching → Match (shared)

```mermaid
flowchart TD
  NotifGate["Notif Gate Screen 🔴<br/>(Aktifkan / Nanti Saja)"] --> NotifBranch{"OS allowed?"}
  NotifBranch -->|"no + ask"| EnableNotif["OS settings deeplink"] --> SoftPrompt
  NotifBranch -->|"yes / skipped"| SoftPrompt
  SoftPrompt["S7 · Soft-prompt<br/>(consent + warmup, CTA 'Aku ngerti, Lanjut') 🟡"] --> Blast
  Blast["Blast pair request<br/>S7 · Searching state 🟡"] --> BlastTimer{"5-min timer"}
  BlastTimer -->|"matched"| S9["S9 · Match Found<br/>(bestie name, age, hobi) 🟡"]
  BlastTimer -->|"timeout"| S7Timeout["S7 · Timeout 5 menit 🔴<br/>CTA 'Coba Cari Lagi'<br/>ghost CTA 'Coba cari lagi nanti' → Home"]
  S7Timeout -->|"retry"| Blast
  S7Timeout -->|"home"| HomeRet
  S9 --> S10
  S10["S10 · Chat Room"]
  HomeRet["→ Home (returning)"]

  classDef missing fill:#ffe5e5,stroke:#c44979
  classDef partial fill:#fff4d6,stroke:#c69b3f
  class NotifGate,S7Timeout missing
  class SoftPrompt,Blast,S9 partial
```

---

## 4. Returning-User pairing (lama / baru)

```mermaid
flowchart TD
  CTA["'curhat sama bestie baru' 🟢"] --> Choice["Bestie Choice Sheet<br/>(BestieChoiceSheet) 🔴"]
  Choice -->|"bestie yang udah kenal"| HistList["Bestie History List<br/>(BestieHistoryList) 🟢"]
  Choice -->|"bestie baru"| BlastFlow["→ S7 Soft-prompt + Blast<br/>(see diagram 3)"]

  HistList --> PickBestie["pick bestie"]
  PickBestie --> CheckOnline{"bestie online?"}
  CheckOnline -->|"no"| OfflinePopup["Bestie Offline Popup<br/>(returning variant) 🟢"]
  OfflinePopup -->|"cari bestie lain"| BlastFlow
  OfflinePopup -->|"tanya admin"| AdminSheet["Sheet · tanya admin<br/>(WA / Telegram) 🔴"]
  CheckOnline -->|"yes"| Targeted["Request targeted pair<br/>'Menunggu bestie tertentu' 🟡<br/>(20s countdown overlay)"]
  Targeted --> TargetedRes{"mitra answers?"}
  TargetedRes -->|"accept"| S10["→ S10 Chat Room"]
  TargetedRes -->|"reject / timeout"| OfflinePopup

  classDef missing fill:#ffe5e5,stroke:#c44979
  classDef partial fill:#fff4d6,stroke:#c69b3f
  class Choice,AdminSheet missing
  class Targeted partial
```

---

## 5. Chat Room (S10) — countdown UX

```mermaid
flowchart TD
  Enter["enter S10 · Chat Room<br/>(WebSocket open, timer running) 🟡"] --> T3{"3-minutes-left tick"}
  T3 -->|"fired"| Snackbar["S10 · Snackbar reminder<br/>'sisa 3 menit lagi ya' 🔴"]
  Snackbar --> T2
  T3 -->|"not yet"| T2{"2-minutes-left tick"}
  T2 -->|"fired"| LowTime["S10 · Last 2 Minutes<br/>(timer turns danger color) 🔴"]
  LowTime --> Expire
  T2 -->|"not yet"| Expire{"timer hits 0"}
  Expire -->|"fired"| ExpiredBanner["S10 · Floating Expired Banner<br/>'habis nih... mau lanjutin?' 🔴"]
  ExpiredBanner --> CTAExt{"perpanjang CTA?"}
  CTAExt -->|"yes"| TimeUp
  CTAExt -->|"close / ignore"| EndFlow["→ end-session flow"]

  Expire -->|"not yet · user taps perpanjang"| TimeUp
  TimeUp["Time-up Bottom Sheet<br/>(5 durations · chat/call toggle) 🟡"]
  TimeUp -->|"perpanjang"| AskMitra["Targeted re-pay request<br/>(same mitra, no blast) 🔴"]
  TimeUp -->|"cukup, akhiri sesi"| EndFlow

  AskMitra --> MitraRes{"mitra approves?"}
  MitraRes -->|"yes + paid"| Enter
  MitraRes -->|"reject"| OfflinePopup["Bestie Offline Popup<br/>(returning variant) 🟢"]

  classDef missing fill:#ffe5e5,stroke:#c44979
  classDef partial fill:#fff4d6,stroke:#c69b3f
  class Snackbar,LowTime,ExpiredBanner,AskMitra missing
  class Enter,TimeUp partial
```

---

## 6. End-of-session sequence (2-step confirm + closing message)

```mermaid
flowchart TD
  EndStart["End-session entry<br/>(from S10 or Time-up sheet 'Cukup, Akhiri')"] --> Confirm1["Popup · Konfirmasi Akhiri (1)<br/>'beneran udah cukup?' 🟡"]
  Confirm1 -->|"Gak Jadi, Balik"| TimeUp["Time-up Bottom Sheet 🟡"]
  Confirm1 -->|"Lanjut Akhiri"| Confirm2["Popup · Konfirmasi Akhiri (2)<br/>'mau tinggalin pesan penutup?' 🔴"]

  Confirm2 -->|"Tulis Pesan Penutup"| ClosingSheet["Pesan Penutup Bottom Sheet<br/>(textarea) 🟡"]
  Confirm2 -->|"Lewati Saja"| ThankYou

  ClosingSheet -->|"Kirim & Akhiri"| MitraReceipt{"mitra rejects close?"}
  ClosingSheet -->|"Lewat — Langsung Akhiri"| ThankYou
  MitraReceipt -->|"no"| ThankYou
  MitraReceipt -->|"yes (rare)"| OfflinePopup["Bestie Offline Popup 🟢"]

  ThankYou["S11 · Terima Kasih Udah Cerita 🔴"] --> Home["→ Home (returning) 🟢"]

  classDef missing fill:#ffe5e5,stroke:#c44979
  classDef partial fill:#fff4d6,stroke:#c69b3f
  class Confirm2,ThankYou missing
  class Confirm1,ClosingSheet,TimeUp partial
```

---

## Cross-reference: Figma → flow_customer.md

| Figma artifact (file) | Source | flow_customer.md ref |
|---|---|---|
| S1 Splash | `screens/onboarding.jsx::S1Splash` | §1 |
| Home 1st / Returning | `screens/v3.jsx::SHome1st` / `SHomeReturning` + `screens/session.jsx::S12Home` | §2–3 |
| Notif banner on home | `screens/v3.jsx::HBNotifBanner` | §4.1 |
| S2 Nama | `screens/onboarding.jsx::S2Name` (and v4 variant) | §5.1.1 |
| `VerifChoiceSheet` | `screens/v4.jsx::VerifChoiceSheet` | implied between §5.1.1 ↔ §5.1.2 |
| S5 ESP screening | `screens/onboarding.jsx::S5ESP` | §5.1.2.1.1 / §5.1.2.2.1 |
| S5b USP | `screens/onboarding.jsx::S5USP` | §5.1.2.1.2 / §5.1.2.2.2 |
| S3a WA / S3b OTP | `screens/onboarding.jsx::S3Phone` (+ `screens/v4.jsx::S3OTPV4`) | §5.1.2.1.3-4 |
| `OTPBlockedPopup` | `screens/v4.jsx::OTPBlockedPopup` | (gap — not in flow doc) |
| S6 Paywall Rp2k | `screens/onboarding.jsx::S6Paywall` | §5.1.2.1.5 |
| Pilih cara curhat | `screens/v3.jsx::SPickMethod` | §5.1.2.2.3 |
| Pemilihan harga | `screens/v3.jsx::SPickDuration` (+ `v4::InitialDurationPicker`) | §5.1.2.2.4 |
| Cara bayar | `screens/extras.jsx::SPaymentMethod` | §5.1.2.2.5 |
| Waiting Payment | `screens/extras.jsx::SWaitingPayment` | §5.1.4 |
| Pembayaran expired | `screens/v4.jsx::PaymentExpiredV4` (+ extras `SWaitingPayment expired`) | §5.1.4.1 |
| Notif Gate (full screen) | `screens/extras.jsx::SNotifGate` (+ `v4::NotifGateV4`) | §5.1.5.1 |
| S7 Soft-prompt + Searching | `screens/session.jsx::S7Prompt` + `S8Searching` + `screens/v3.jsx::SSearchPrompt` | §5.1.6-8 |
| S7 Timeout 5 menit | `screens/v3.jsx::SSearchPrompt(state='timeout')` | §5.1.8.2 |
| S9 Match | `screens/session.jsx::S9Match` (+ `v4::S9MatchV4`) | §5.1.9 |
| Bestie Choice Sheet | `screens/v4.jsx::BestieChoiceSheet` | §5.2.1 |
| Bestie History List | `screens/v4.jsx::BestieHistoryList` | §5.2.1.1 |
| Bestie Offline Popup | `screens/v4.jsx::BestieOfflinePopup` | §5.2.1.1.1 / §5.7.8.1.1.1 |
| Tanya Admin Sheet | `screens/v3.jsx::HBContactAdminSheet` | §5.2.1.1.1.2 |
| Menunggu Bestie | `screens/extras.jsx::SWaitingBestie` | §5.2.1.1.2.1 |
| S10 Chat | `screens/session.jsx::S10Chat` | §5.3 |
| 3-min Snackbar reminder | `screens/v3.jsx::HBSnackbar` (configured for "sisa 3 menit") | §5.4 |
| Last-2-min visuals | `screens/session.jsx::S10Chat` (lowTime branch) | §5.5 |
| Floating expired banner | `screens/v3.jsx::HBChatExpiredBanner` | §5.6 |
| Time-up Bottom Sheet | `screens/extras.jsx::STimeUpSheet` | §5.7-8 |
| Confirm akhiri (2 popups) | `screens/v3.jsx::HBConfirmEndPopup` (step 1 + 2) | §5.8.2.1 / §5.8.2.1.1 |
| Closing Message Sheet | `screens/extras.jsx::SClosingSheet` | §5.8.2.1.1.1 |
| S11 Thank-you | `screens/session.jsx::S11Post` | §5.8.2.1.1.1.1 |

Anything Figma describes that flow_customer.md doesn't mention is captured as a
gap in `phase4-customer-flow.md` (next-phase doc).