# Phase 3.5 Implementation Plan: Mitra Chat Request History

> **Source PRD:** [requirement/phase3.5.md](phase3.5.md) — open questions already resolved.

## Summary of Clarified Requirements

| Topic | Decision |
|---|---|
| Replaces | Home `_PendingRequestsBanner` Card |
| New CTA | "Riwayat Permintaan" Card with red count badge when pending > 0 |
| List size | Last 20 rows, no pagination, no filters, no search |
| List ordering | Pending rows pinned to top (newest-first), then everything else by `notified_at DESC` |
| Pending definition | `crn.response IS NULL` AND `cs.status = 'pending_acceptance'` |
| Customer identity | Always show `call_name`. Fall back to `"Anonim"` only when call_name is NULL/empty (e.g., anonymous customer or OAuth without name). **Never** phone / email / social id / user id. The legacy `anonymity_enabled` config flag is being retired (set to `false` 2026-04-27) — it does nothing functional today and should not be re-introduced into business logic. |
| Live update on history list | None. Pull-to-refresh only. |
| Live update on home badge | Yes. Driven by existing `chatRequestProvider`. |
| Pending row tap | Re-opens the existing incoming accept/decline overlay |
| Non-pending row tap | Opens read-only detail screen; only `accepted` rows surface a "Lihat percakapan" CTA → existing transcript screen |
| Status labels | Pending → "Menunggu respon" (yellow); Accepted → "Diterima" (green); Declined → "Ditolak" (gray); Missed → "Terlewat" (gray); Ignored+cancelled → "Dibatalkan" (gray); Ignored+expired → "Kedaluwarsa" (gray) |
| Sensitivity badge | Reuse Phase 3.3 yellow "Topik sensitif" badge |
| New tables / columns | None |

---

## Prerequisites

None. No new env vars, no schema changes, no new dependencies.

---

## Work Stream 1: Backend

### 1.1 New service function

**File:** [backend/src/services/mitra-activity.service.js](backend/src/services/mitra-activity.service.js)

Add a new export `getRecentRequestsForMitra(mitraId, { limit = 20 } = {})`. Capped at 20 even if the caller passes a higher value.

**SQL** (single query — call_name always returned, "Anonim" only as null-safety fallback):

```sql
SELECT
  crn.id              AS notification_id,
  crn.session_id,
  crn.notified_at,
  crn.responded_at,
  crn.response,
  cs.status           AS session_status,
  cs.topic_sensitivity,
  COALESCE(NULLIF(trim(c.display_name), ''), 'Anonim') AS customer_call_name
FROM chat_request_notifications crn
LEFT JOIN chat_sessions cs ON cs.id = crn.session_id
LEFT JOIN customers c      ON c.id = cs.customer_id
WHERE crn.mitra_id = ${mitraId}
ORDER BY
  -- pending pinned first (TRUE before FALSE in DESC ordering)
  (crn.response IS NULL AND cs.status = 'pending_acceptance') DESC,
  crn.notified_at DESC
LIMIT ${Math.min(limit, 20)}
```

**Privacy rule (corrected 2026-04-27):** The mitra-facing API returns the customer's **call_name** (the name they chose to be called). It is fine for that name to be a casual / non-real identifier — that's what the customer wants. The hard rule is: **never return phone, email, social id, or internal user id** to the mitra. Don't re-introduce a global anonymity toggle into business logic.

### 1.2 New route

**File:** [backend/src/routes/public/mitra.chat.routes.js](backend/src/routes/public/mitra.chat.routes.js)

```
GET /api/mitra/chat-requests/recent
```

Note the prefix on this router is `/api/mitra/chat-requests` (see `app.public.js:29`), so the in-file path is `/recent`. Final URL ends up `/api/mitra/chat-requests/recent` — semantically equivalent to the PRD's `/api/mitra/chat/requests/recent`. Calling it out so the URL matches the prefix instead of inventing a new register.

- Auth: `[authenticate, resolveMitra]` (same as siblings)
- Query: optional `?limit=N` (clamped to 20)
- Response: `{ success: true, data: [ { notification_id, session_id, notified_at, responded_at, response, session_status, customer_call_name, topic_sensitivity }, ... ] }`

### 1.3 No changes

- No migration
- No constants
- No WS event additions
- No new permissions

---

## Work Stream 2: Mitra App

### 2.1 New API method

**File:** [mitra_app/lib/core/api/api_client.dart](mitra_app/lib/core/api/api_client.dart) — already supports `get(path)`. No new method needed; the new provider calls `apiClient.get('/api/mitra/chat-requests/recent')` directly.

### 2.2 New Riverpod provider

**File:** `mitra_app/lib/features/chat/notifiers/request_history_notifier.dart` (new)

- `AsyncNotifier<List<RequestHistoryEntry>>`
- `build()` → `[]` (empty until first fetch); does NOT auto-fetch on construction. Screen calls `refresh()` in initState.
- `refresh()` → calls `GET /api/mitra/chat-requests/recent`, replaces state.
- No WS subscription — pull-to-refresh + screen-mount fetch only (PRD §4).

**Model** (`request_history_entry.dart` next to the notifier):

```dart
class RequestHistoryEntry {
  final String notificationId;
  final String sessionId;
  final DateTime notifiedAt;
  final DateTime? respondedAt;
  final RequestResponse? response;            // enum: accepted, declined, missed, ignored, null
  final SessionStatus sessionStatus;          // enum
  final String customerCallName;              // already masked server-side
  final TopicSensitivity topicSensitivity;
}
```

`RequestResponse` and `SessionStatus` enums go in `core/constants.dart` if not already there (per `feedback_use_enums.md`). Verify what already exists before adding.

### 2.3 Replace home banner with CTA

**File:** [mitra_app/lib/features/home/home_screen.dart](mitra_app/lib/features/home/home_screen.dart)

- Delete `_PendingRequestsBanner` widget (line 128–171) entirely.
- Add a new `_RequestHistoryButton` widget styled like `_ActiveSessionsButton` (Card + ListTile + chevron).
- Source the badge count from `chatRequestProvider.notifier.activeRequestCount` — same source today's banner uses, so live-updates come for free.
- Subtitle: `"$count permintaan baru"` when `count > 0`, else `"Lihat permintaan chat sebelumnya"`.
- Trailing: `Badge(label: Text('$count'))` wrapping the chevron when `count > 0`; chevron only when `count == 0`.
- `onTap`: `context.push('/chat/requests/history')`.

Keep the existing `Future.microtask` block that drives `loadPendingRequests()` on mount — the live count still depends on it.

### 2.4 Two new routes

**File:** [mitra_app/lib/router.dart](mitra_app/lib/router.dart)

```dart
GoRoute(
  path: '/chat/requests/history',
  builder: (_, __) => const RequestHistoryScreen(),
),
GoRoute(
  path: '/chat/requests/history/:notificationId',
  builder: (context, state) => RequestHistoryDetailScreen(
    notificationId: state.pathParameters['notificationId']!,
  ),
),
```

### 2.5 Request History screen

**File:** `mitra_app/lib/features/chat/screens/request_history_screen.dart` (new)

- Scaffold + AppBar "Riwayat Permintaan"
- Body:
  - `RefreshIndicator` wrapping a `ListView.separated`
  - `initState` → `ref.read(requestHistoryProvider.notifier).refresh()`
  - States: loading spinner / error retry / empty ("Belum ada permintaan chat") / list
- Each row:
  - Leading: nothing, or a small status dot
  - Title: `entry.customerCallName`
  - Subtitle row: status badge (colored, localized text) + relative timestamp
  - Trailing: sensitivity badge ("Topik sensitif" yellow) when sensitive, else null
  - Tap: see §2.7

### 2.6 Detail screen (non-pending rows only)

**File:** `mitra_app/lib/features/chat/screens/request_history_detail_screen.dart` (new)

- Receives `notificationId` only. Pulls the matching entry from `requestHistoryProvider`'s cached state — if not present (e.g., deep link from a future notification), refetches.
- Body: vertical card showing call name, sensitivity, status, absolute `notified_at`, `responded_at` if present.
- Footer CTA when `response == accepted`: `FilledButton.icon(label: "Lihat percakapan")` → `context.push('/chat/history/$sessionId')`.

### 2.7 Tap dispatch

In the list tile `onTap`:

```dart
final isPending = entry.response == null
    && entry.sessionStatus == SessionStatus.pendingAcceptance;
if (isPending) {
  // Re-open the incoming overlay for this session.
  // The overlay is rendered by the global IncomingRequestOverlay listener,
  // so we just feed the chatRequestProvider:
  await ref.read(chatRequestProvider.notifier).setIncomingFromNotification(entry.sessionId);
} else {
  context.push('/chat/requests/history/${entry.notificationId}');
}
```

`setIncomingFromNotification` already exists ([chat_request_notifier.dart:247](mitra_app/lib/core/chat/chat_request_notifier.dart#L247)) and chains to `validateIncomingRequest()` so a stale row gracefully transitions to the "no longer available" stale state.

### 2.8 Status labels + colors helper

`mitra_app/lib/features/chat/utils/request_status_label.dart` (new) — small pure function `(response, sessionStatus) → (label, color)` so the list tile + detail screen share one source of truth.

### 2.9 Relative timestamp helper

If a `formatRelative(DateTime)` helper already exists (likely from chat history screen), reuse it. If not, add a small one to the same utils file: "Baru saja" (<1m), "N menit lalu" (<60m), "N jam lalu" (<24h), "Kemarin" (<48h), "N hari lalu" (≥48h).

---

## Work Stream 3: Control Center

**No changes.** PRD §0 lists CC as out of scope.

---

## Acceptance / Test Plan

| # | Scenario | Expected |
|---|---|---|
| 1 | Mitra opens home with 0 pending requests | "Riwayat Permintaan" card visible, no badge, subtitle "Lihat permintaan chat sebelumnya" |
| 2 | Mitra opens home with 2 pending | Card shows red `2` badge, subtitle "2 permintaan baru" |
| 3 | New `CHAT_REQUEST` arrives while on home | Badge increments without refresh |
| 4 | Customer cancels a pending request | Badge decrements without refresh |
| 5 | Tap "Riwayat Permintaan" with empty history | Empty state "Belum ada permintaan chat" |
| 6 | Tap with mixed history (1 pending, 5 accepted, 3 declined, 2 missed, 1 cancelled, 1 expired) | Pending pinned at top; rest sorted by `notified_at DESC` |
| 7 | Customer call_name = "Sasa" | Row shows "Sasa" |
| 8 | Customer call_name NULL or "" | Row shows "Anonim" |
| 10 | Sensitive-topic row | Yellow "Topik sensitif" badge present |
| 11 | Tap pending row | Incoming overlay reopens; shows accept/decline if still pending; shows stale state if taken/expired |
| 12 | Tap accepted row | Detail screen with "Lihat percakapan" CTA → existing transcript screen for that session |
| 13 | Tap declined / missed / ignored row | Detail screen, no transcript CTA |
| 14 | Pull-to-refresh on history screen | Re-fetches; UI updates |
| 15 | Open another mitra's session via direct URL hack | Backend returns own scope only — confirmed via SQL `WHERE crn.mitra_id = self`, never exposes other mitras |
| 16 | `?limit=1000` on the endpoint | Backend caps at 20 |

Real-device E2E to perform on the SM G998B + Mac/iOS:
- (1)–(14) above
- Verify the badge stays in sync across logout/login
- Verify timestamps use the device locale's idea of "Kemarin" boundary correctly

---

## Tech Debt Surfaced (Out of Scope)

1. **`anonymity_enabled` config is dead code.** The flag exists in `app_config`, has GET/PATCH routes (`/internal/config/anonymity`, `/api/shared/config/anonymity`), and a CC settings UI — but **no service consumes it**. Worth a follow-up cleanup: rip out the service functions, routes, CC page, and migration seed. (DB row + JS default already flipped to `enabled: false` so it's harmless until then.)
2. The PRD path `/api/mitra/chat/requests/recent` differs from the actual register prefix `/api/mitra/chat-requests/`. Going with `/api/mitra/chat-requests/recent` to stay consistent. If it matters for external API hygiene, we can add a route-level rename pass later.

---

## Implementation Order

1. Backend: service function + route + smoke-curl ✅ green before touching app
2. Mitra app: provider + model + status helper
3. Mitra app: replace home banner
4. Mitra app: history screen
5. Mitra app: detail screen
6. Real-device E2E pass per the table above