# Phase 3.2 Implementation Plan: Incoming Chat Request Overlay & Mitra Request Activity Log

## Summary of Clarified Requirements

| Topic | Decision |
|---|---|
| Work stream order | Overlay (mitra_app) and Activity Log (backend + CC) can be parallelized |
| Overlay approach | `Stack` wrapping `MaterialApp.router` in `main.dart` + `AnimatedPositioned` |
| Overlay state source | Watches `chatRequestProvider` exclusively — no per-page listeners |
| Multiple requests | Queued in notifier. Show one at a time. Next appears when current is resolved. |
| Swipe down behavior | Dismiss = ignore (no reject sent to backend) |
| Stale request messages | Must show specific reason: cancelled, accepted by other, expired |
| Stale auto-dismiss | No auto-dismiss — mitra must acknowledge by tapping OK or swiping |
| Background dimming | Partially dimmed to get mitra's attention |
| `missed` vs `ignored` | Backend must distinguish: `missed` = another mitra accepted; `ignored` = 60s timeout |
| `active_session_count` | Recorded at notification creation time (snapshot of mitra load) |
| `response_time_seconds` | Calculated column, not stored (`responded_at - notified_at`) |
| Control center page | New `/mitra-activity` page with acceptance rate, avg response time, filters |
| Mitra QC auto-flag | Out of scope for this phase (tracked in memory for future) |

---

## Work Stream 1: Incoming Chat Request Overlay (mitra_app)

### 1.1 Backend: Add `reason` Field to `chat_request_closed` WebSocket Message

The current `chat_request_closed` message is sent identically for three different scenarios. The overlay must show a specific message for each case.

**File:** `backend/src/services/pairing.service.js`

**Change 1 — `acceptPairingRequest`:** When notifying other mitras, add `reason: 'accepted_by_other'`

**Change 2 — `cancelPairingRequest`:** Add `reason: 'cancelled_by_customer'`

**Change 3 — `expirePairingRequest`:** Add `reason: 'expired'`

### 1.2 Backend: Include Session Metadata in `chat_request` WS Message

**File:** `backend/src/services/pairing.service.js`

Add `duration_minutes` and `is_free_trial` to the `notifyMitra` call in `createPairingRequest`.

### 1.3 ChatRequestNotifier: Queue Support and Stale Reason

**File:** `mitra_app/lib/core/chat/chat_request_notifier.dart`

#### New State Classes

```dart
class ChatRequestIncomingData extends ChatRequestData {
  final String sessionId;
  final int? durationMinutes;
  final DateTime? createdAt;
  const ChatRequestIncomingData(this.sessionId, {this.durationMinutes, this.createdAt});
}

class ChatRequestStaleData extends ChatRequestData {
  final String sessionId;
  final StaleReason reason;
  const ChatRequestStaleData(this.sessionId, this.reason);
}

enum StaleReason {
  cancelledByCustomer,  // "Permintaan dibatalkan oleh customer"
  acceptedByOther,      // "Permintaan diterima oleh Bestie lain"
  expired,              // "Permintaan kedaluwarsa"
}
```

#### Queue Implementation

Add `List<String> _pendingQueue` field:
- New request arrives while showing another → add to queue
- `chat_request_closed` for queued request → remove silently from queue
- `chat_request_closed` for displayed request → transition to `ChatRequestStaleData`

#### New Methods

- `ignore()` — swipe down on active request, advance queue
- `acknowledgeStale()` — OK/swipe on stale message, advance queue

### 1.4 Overlay Widget: `ChatRequestOverlay`

**New file:** `mitra_app/lib/core/chat/widgets/chat_request_overlay.dart`

A `ConsumerStatefulWidget` wrapping the app that manages the overlay:

- **Layout:** `Stack` → app child + positioned overlay at bottom + semi-transparent dim layer
- **Animation:** `SlideTransition` from `Offset(0, 1)` to `Offset(0, 0)` for bottom-up slide
- **Swipe-to-dismiss:** `GestureDetector` with `onVerticalDragEnd` detecting downward swipe
- **State listening:** `ref.listen(chatRequestProvider)` to show/hide:
  - `ChatRequestIncomingData` → show overlay with accept/reject/swipe
  - `ChatRequestStaleData` → show overlay with reason message + OK button
  - `ChatRequestAcceptedData` → hide overlay, navigate to chat
  - Any other state → hide overlay

**Active request content:**
```
[Chat icon]
"Ada permintaan chat baru!"
Durasi: 30 Menit

[Tolak]  [Terima]
(swipe down to close)
```

**Stale request content:**
```
[Info icon]
"Permintaan dibatalkan oleh customer"
[OK]
```

**Navigation:** Uses `ref.read(routerProvider)` for `GoRouter` access (overlay sits above the router).

### 1.5 App Root Changes

**File:** `mitra_app/lib/main.dart`

Wrap `MaterialApp.router` with `ChatRequestOverlay`:
```dart
return ChatRequestOverlay(
  child: MaterialApp.router(
    title: 'Halo Bestie Mitra',
    routerConfig: router,
  ),
);
```

### 1.6 Cleanup Old Bottom Sheet Code

**File:** `mitra_app/lib/features/home/home_screen.dart`
- Remove `_showIncomingRequest` method
- Remove `didChangeAppLifecycleState` incoming request check
- Remove `ref.listen(chatRequestProvider, ...)` block for bottom sheet + navigation
- Remove `IncomingRequestSheet` import
- Convert from `ConsumerStatefulWidget` to `ConsumerWidget` (no lifecycle observer needed)

**Delete:** `mitra_app/lib/features/chat/widgets/incoming_request_sheet.dart`

---

## Work Stream 2: Mitra Request Activity Log (Backend + CC)

### 2.1 Database Migration

**File:** `backend/src/db/migrate.js`

```sql
ALTER TABLE chat_request_notifications
ADD COLUMN IF NOT EXISTS active_session_count INT NOT NULL DEFAULT 0;

CREATE INDEX IF NOT EXISTS idx_chat_request_notifications_mitra_notified
ON chat_request_notifications (mitra_id, notified_at);
```

### 2.2 Constants: Add `MISSED` Response Type

**File:** `backend/src/constants.js`

Add `MISSED: 'missed'` to `NotificationResponse`.

### 2.3 Pairing Service Updates

**File:** `backend/src/services/pairing.service.js`

- `createPairingRequest`: record `active_session_count` when creating notification rows
- `acceptPairingRequest`: change `IGNORED` → `MISSED` when marking other mitras' notifications
- `expirePairingRequest`: keep `IGNORED` (correct — 60s timeout)

### 2.4 New Service: Mitra Activity

**New file:** `backend/src/services/mitra-activity.service.js`

- `getMitraActivityLog({ mitra_id, date_from, date_to, page, limit })` — paginated detail log
- `getMitraActivitySummary({ mitra_id, date_from, date_to })` — per-mitra aggregates: total, accepted, rejected, missed, ignored, acceptance rate %, avg response time

### 2.5 New Internal Routes

**New file:** `backend/src/routes/internal/mitra-activity.routes.js`

| Method | Path | Purpose |
|---|---|---|
| `GET` | `/internal/mitra-activity/log` | Paginated detail log |
| `GET` | `/internal/mitra-activity/summary` | Per-mitra summary stats |

Register in `backend/src/app.internal.js`.

### 2.6 Control Center: Mitra Activity Page

**New file:** `control_center/src/pages/mitra-activity/MitraActivityPage.jsx`

**Filters:** Date range (from/to), mitra dropdown (optional)

**Summary table columns:**

| Mitra | Total | Accepted | Rejected | Missed | Ignored | Rate (%) | Avg Response (s) |

**Detail log table columns:**

| Mitra | Session | Response | Response Time | Active Sessions | Notified At | Responded At |

Response values color-coded: `accepted` green, `rejected` red, `missed` orange, `ignored` grey.

Register route in `App.jsx`, add nav link "Aktivitas Mitra" in `Layout.jsx`.

---

## 3. Implementation Order

| Step | What | Apps Affected | Dependencies |
|---|---|---|---|
| **Work Stream 1: Overlay** | | | |
| 1 | Backend: add `reason` to `chat_request_closed` WS messages | Backend | None |
| 2 | Backend: include `duration_minutes` in `chat_request` WS message | Backend | None |
| 3 | ChatRequestNotifier: add `ChatRequestStaleData`, `StaleReason`, queue, `ignore()`, `acknowledgeStale()` | mitra_app | Steps 1–2 |
| 4 | Create `ChatRequestOverlay` widget | mitra_app | Step 3 |
| 5 | Integrate overlay into `main.dart` | mitra_app | Step 4 |
| 6 | Cleanup: remove bottom sheet code from home screen, delete `IncomingRequestSheet` | mitra_app | Step 5 |
| 7 | E2E test overlay flows | mitra_app | Step 6 |
| **Work Stream 2: Activity Log** | | | |
| 8 | DB migration: `active_session_count` column + index | Backend | None |
| 9 | Constants: add `MISSED` to `NotificationResponse` | Backend | None |
| 10 | Pairing service: record `active_session_count`, use `MISSED` | Backend | Steps 8–9 |
| 11 | New `mitra-activity.service.js` | Backend | Step 10 |
| 12 | New `mitra-activity.routes.js` + register | Backend | Step 11 |
| 13 | Control center: `MitraActivityPage.jsx` | Control center | Step 12 |
| 14 | Control center: register route + nav link | Control center | Step 13 |
| 15 | E2E test activity log + summary | All | Step 14 |

---

## 4. New Files

| File | Purpose |
|---|---|
| `mitra_app/lib/core/chat/widgets/chat_request_overlay.dart` | App-wide overlay for incoming chat requests |
| `backend/src/services/mitra-activity.service.js` | Mitra activity log query functions |
| `backend/src/routes/internal/mitra-activity.routes.js` | Internal API routes for activity data |
| `control_center/src/pages/mitra-activity/MitraActivityPage.jsx` | CC mitra activity page |

## 5. Deleted Files

| File | Reason |
|---|---|
| `mitra_app/lib/features/chat/widgets/incoming_request_sheet.dart` | Replaced by `ChatRequestOverlay` |

---

## 6. Risks & Mitigations

| Risk | Mitigation |
|---|---|
| Overlay wrapping `MaterialApp.router` can't use `GoRouter.of(context)` | Use `ref.read(routerProvider)` directly |
| Swipe gesture conflicts with overlay content | Overlay content is short (non-scrollable); wrap only drag-handle area |
| Multiple rapid WS messages cause queue issues | Queue ops are synchronous in Dart's single-threaded event loop |
| `chat_request_closed` arrives during slide-up animation | Transition to stale state immediately; animation handles it smoothly |
| Old `ignored` values in DB now ambiguous | Only new requests post-deploy get correct `missed` values; document in CC |